By Leadership Keynote Speaker, Jamie Mason Cohen
In my travels globally as a #professionalspeaker, I stay in many different hotel rooms. In my recent trip to #Fredericton, I experienced an example of #customerserviceexcellence that I’ve never experienced before.
See the image below. The House Keeper left a handwritten note welcoming me to an immaculately prepared room with a thought-provoking quote on the hotel stationery.
This significant gesture not only made me feel welcome, but it also reflected on the brand, #bestwestern.
It’s this kind of precision, detail, and most importantly, care, that makes certain brands stand out from others.
Care more at every level from the CEO, to the manager, to the staff, and your clients will come back again and again.
It also promotes generosity. I wrote a handwritten note back thanking this conscientious leader on the front-line.
And left something tangible to acknowledge it- I spoke with the manager at the front desk to tell them what this staff member did and left a generous tip to show my appreciation.
